This notice explains, in clear and plain language, what personal data Altx Convergence Private Limited collects when you use Notifyce, why we collect it, how you can withdraw your consent, how you can exercise your rights, and how you can complain to the Data Protection Board of India. Please read it before you give your consent.
1. Who is asking for your consent
Altx Convergence Private Limited is the Data Fiduciary responsible for the personal data described in this notice.
Data Fiduciary: Altx Convergence Private Limited
Corporate Identity Number: U72900KA2021PTC145024
Registered address: Hubstairs CoWorks | Ragigudda: No. 882, 883, 3rd Floor, 8th Main Rd, KSRTC Layout, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078, India
Data Protection Officer: Anitha
Email: dpo@altx.one
Phone: +91 81973 19519
Grievance redressal: grievance@altx.one
If you are a client of a Chartered Accountant firm that uses Notifyce, that firm is the Data Fiduciary for your tax data and Altx acts only on its instructions. Please contact your CA firm first. If you cannot reach them, write to us and we will help.
2. What personal data we collect
We collect only the personal data listed below, and only for the purposes stated in this notice.
- Your name, business email address and mobile number, so that we can create your account and keep it secure.
- Your firm name, GSTIN and billing address, so that we can raise valid tax invoices.
- Your login credentials for the GST, Income Tax and TDS portals, stored in encrypted form and used only to fetch your notices and file your responses.
- Tax notices, assessment orders and supporting documents downloaded from government portals or uploaded by you.
- Responses drafted, reviewed and submitted through Notifyce, including drafts generated with AI assistance.
- Identifiers of your clients such as PAN, TAN and GSTIN, where you use Notifyce to act on their behalf.
- Technical data such as IP address, device type, browser type and access timestamps, collected automatically for security and audit purposes.
- Records of your support requests and your communications with us.
We do not collect the personal data of children. Notifyce is a business service for licensed tax professionals.
3. Why we process your personal data
Your personal data is processed for these specific purposes and for no others:
- To create your account, confirm who you are, and keep your access secure.
- To sign in to government portals on your behalf and download the notices issued to you or to your clients.
- To store, organise and track those notices, and to remind you before a deadline passes.
- To generate AI-assisted summaries, suggested responses and case-law references that you review before you use them.
- To file your responses on the relevant government portal on your instruction.
- To raise invoices, collect subscription payments and meet our own tax obligations.
- To answer your support requests, train your team, and resolve grievances.
- To detect fraud, prevent misuse of the service, and comply with Indian law.
4. Where your data is stored and who we share it with
Your personal data is stored in India, in the Amazon Web Services Mumbai region (ap-south-1). We share it only with service providers bound by written agreements with us: our cloud hosting provider, our payment gateway, our AI providers, and the government portals you ask us to access. A current list is published on our Sub-Processors page. We do not sell your personal data and we do not share it for advertising.
5. How to withdraw your consent
You may withdraw your consent at any time, and withdrawing it is as easy as giving it. Write to dpo@altx.one, use our Data Rights Request form, or change your privacy settings inside your Notifyce account. We will stop the processing that depended on your consent. Withdrawal applies from the date of your request and does not affect processing that was lawful before it. Where the law requires us to keep certain records, such as invoices under the Income Tax Act, we will keep only those records and nothing more.
6. Your rights as a Data Principal
The DPDPA 2023 gives you the rights below. We acknowledge every request within 48 hours and respond within 30 days.
- Right to access — obtain a summary of the personal data we hold about you and of how we process it. (Section 11)
- Right to correction and erasure — have inaccurate data corrected, and data erased once the purpose it was collected for has been served. (Section 12)
- Right to grievance redressal — raise a complaint with us about how we handle your personal data. (Section 13)
- Right to nominate — appoint another person to exercise your rights if you die or become unable to act. (Section 14)
- Right to withdraw consent — withdraw your consent at any time, with effect for the future. (Section 6(4))
7. How to complain to the Data Protection Board of India
If you are not satisfied with our response, or if we do not reply within 30 days, you may complain to the Data Protection Board of India. The Act requires you to raise your grievance with us first. The Board’s portal is at dpboard.gov.in.
8. Contact us
Our Data Protection Officer will answer any question you have about this notice or about how we handle your personal data.
Data Protection Officer: Anitha
Email: dpo@altx.one
Grievance redressal: grievance@altx.one
Phone: +91 81973 19519